Lotus App Privacy Policy

Last updated: 2025 (day: 1)

This Privacy Policy describes how the Lotus App developers (“Developers”, “Lotus”, “we”, “us”, or “our”) collects, uses, and shares information in connection with the Lotus App (the “App”).

1. Information We Collect

Email Addresses for News and Marketing: We may collect your email address if you voluntarily provide it to us for the purpose of receiving news, updates about the Lotus App, and marketing communications from the Developers. Providing your email for these purposes is optional, and you will have the opportunity to opt-in (e.g., through a newsletter signup form or during account creation, if applicable).

Machine Fingerprint Data: To manage and verify your software license, the App transmits and stores data on our servers necessary for creating a unique machine fingerprint associated with your device and your license key. This information is used solely for license management purposes, specifically to ensure compliance with the license terms.

Telemetry and Usage Data: The Lotus App does not automatically collect or transmit any telemetry or usage data about how you use the App. This means we do not track features you use, how often you use them, chats messages you generate, errors you encounter, or any similar usage patterns, other than the machine fingerprinting data described above, which is solely for license verification.

User-Provided Data (Support Logs): We do not automatically track, transmit, or store any other user data generated through your use of the App, such as chat logs, queries, and prompts. The only other user data we may collect is information you directly and voluntarily send to us, for example, when you contact our support team and choose to provide App logs or other relevant details to assist with your inquiry.

Payment Information: When you purchase a license for the full version of the Lotus App, we will collect necessary payment information to process your transaction. This may include your name, email, billing address, credit card details, or other payment method information, depending on the payment processor we use. Please note that we typically use third-party payment processors to handle these transactions securely, and we do not directly store your full credit card details on our servers. Our payment processors will have their own privacy policies governing the handling of your payment information. We will only retain information necessary for transaction records and as required by law.

2. How We Use Your Information

We use the collected machine fingerprint data solely for the purpose of:

Associating your device with a valid license key. Verifying compliance with the license terms regarding the number of simultaneous devices. Managing and administering your software license. Any user-provided data sent to our support team is used only to address your specific support request.

If you have opted-in to receive news and marketing communications, we may use your email address to send you updates about the App’s features, new releases, promotions, and other information we think may be of interest to you.

Payment information is used solely to process your purchase of the Lotus App license.

We do not share the machine fingerprint data or your email address for marketing purposes with third parties, except as may be required by law or legal process.

Payment Information: We will share your payment information with our chosen third-party payment processor(s) to complete your purchase. These processors are contractually obligated to protect your information and handle it securely in accordance with applicable laws and their own privacy policies.

Please note that the Lotus App may interact with third-party services, such as AI providers (e.g., OpenAI, Anthropic) to provide its chat functionality. Lotus is not responsible for the data you transmit directly to these third-party services through your use of the App. Their collection, use, and sharing of your data will be governed by their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.

4. Data Storage and Security

We retain the machine fingerprint data for as long as your license remains active and as necessary for license management purposes. We implement reasonable security measures to protect the data we collect and store. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

We retain the machine fingerprint data for as long as your license remains active and as necessary for license management purposes. We retain transaction records as required by law. We implement reasonable security measures to protect the data we collect and store. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

As mentioned above, your full payment information is typically handled and stored securely by our third-party payment processors in accordance with their security standards (e.g., PCI DSS compliance). We will only retain limited payment-related information necessary for transaction history and as legally required.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data. However, given the limited nature of the data we collect (primarily emails for news updates and machine fingerprints for license management), many common data subject rights may not be directly applicable. If you have specific questions or concerns about your data and our practices, please contact us using the information provided below.

6. Changes to This Privacy Policy

Lotus App Developers reserve the right to modify or update this Privacy Policy at any time at its sole discretion, subject to the Lotus Terms of Service. We will indicate the date of the last update at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after the posting of a revised Privacy Policy constitutes your acceptance of the updated terms.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at https://lotusapp.info/contact.